W: Hello, Mr. Brown. I was expecting your call.  12  My secretary told me you were having some problems with the wooden table. Is that right?
M: No, no, the table is fine.  12  The problem is the chairs.
W: Oh, the chairs. So what exactly is the issue?
M: Well, put simply, these are not the chairs my wife and I selected in your store last week. There must have been some confusion with our order.
W: Oh, I see. I'm looking through my files now, and I see that the delivery was this morning. Is that correct?
M: Yes.
W:  13  Do you mind describing the chairs that were delivered to your apartment, Mr. Brown?
M: Sure. These have a flat back with a round top, and are very heavy—they're light brown and look kind of cheap. The ones we ordered were dark brown to match the table.
W: Right, of course. It says here you purchased the Arlington table and four Milano chairs. As you said, there must have been some confusion with the order. I'm terribly sorry.  14  We will send a van to collect those four and replace them with the Milano you purchased. Will tomorrow 9 a.m. be okay, Mr. Brown?
M: Yes, that would be great. Thank you.
W: Good. Did everything else you ordered from us arrive okay?
M: Yes, I think so. Let me check. The mirror and two paintings are here. The two coffee tables are also here, and the sofa. Yes, we haven't noticed anything else wrong or missing. But if we do, we will certainly let you know.
W: Okay, great.  15  Once again, I'm sorry for the confusion and trouble caused.

女：您好，布朗先生。我在等您的电话。 12  我的秘书告诉我您的木桌有问题，是吗？
男：不，不，桌子很好。 12  有问题的是椅子。
女：哦，椅子。具体是什么问题呢？
男：嗯，简单说，这些椅子并不是我和我妻子上周在你们店里挑选的椅子。我们的订单肯定被弄错了。
女：好的，我明白了。我现在正在核对底单。我看到是今天早上把货送过去的，对吗？
男：是的。
女： 13  布朗先生，您介意描述一下送到您公寓的椅子是什么样的吗？
男：当然可以。这些椅子有个扁平的靠背，靠背上方是圆形的，而且椅子非常重——它们是浅棕色的，看起来比较廉价。我们订购的是深棕色的，与桌子的颜色相配。
女：是的，当然。上面写着您买了阿灵顿桌子和四把米兰椅子。正如您所说，订单肯定被弄错了。非常抱歉。 14  我们将派一辆面包车把这四把椅子取走，然后替换成您购买的米兰椅子。布朗先生，明天上午9点可以吗？
男：可以的，太好了。谢谢您。
女：好的。您订购的其他东西都没问题吧？
男：是的，我想都没问题。让我检查一下。镜子和两幅画在这里。两张咖啡桌和一个沙发也在这里。是的，我们没有发现其他家具出问题或者漏送了。但如果出问题或者漏送了，我们一定会告诉您的。
女：好的，太好了。  15  给您带来的困惑和麻烦，我再次表示抱歉。