W: Hi there. How are you today? Do you have a reservation with us already?
M: Good afternoon. Yes, we reserved our rooms yesterday morning on your website for three nights. The name’s Patterson.
W: Okay, let me have a look. Yes, we have it here. You brought the whole family with you, I see.
M: Yes, the two kids, my wife and I, and her parents too.
W: Great. So we have a family room for you and your wife and the kids, and another double room for your parents-in-law. They are right next to each other on the ground floor, since you mentioned in your message that they have trouble with stairs.
M: That’s wonderful. My father-in-law has had terrible problems getting up and down stairs since his knee operation last April.
W: I’m sorry to hear that. And if you need any help to find transportation for the whole family, we can definitely recommend someone for you.
M: We were thinking of renting a car, but we will explore all the options available for sure. So yes, that would be very helpful in comparing prices. We’re also wondering what tours and day trips are available.
W: We have bunches of brochures here. I would recommend getting out on a boat trip. The kids will love it, and there are so many islands nearby to explore. There’s also a great night market further into town that has all kinds of food and cool little shops selling souvenirs and local jewelry and clothing made by hand.
M: That all sounds marvelous.
W: Now, all I need is to photocopy your passports, and then I can get you all checked in and show you to your rooms.

Q12: Who is the man talking to in the conversation?
Q13: What do we learn about the man's father-in-law from the conversation?
Q14: Why does the man say they will explore all the options available?
Q15: What does the woman suggest the man and his family do close to the end of the conversation?