M: Hi, Christie’s Gym Center. How can I help you?
W: Hi, I’m calling to ask about the newly scheduled gym classes. I’m just wondering if I can get a discount on them.
M: Are you already a member?
W: Yes, I signed up two months ago, but I haven’t been to any of the group classes yet.
M: Can I take your name please?
W: Yes. My name is Carol Friedman.
M: Carol Friedman. That’s right. And you signed up two months ago. Currently we are offering existing members discounts off two of our brand new classes, hot yoga, and advanced spinning, but the discount doesn’t apply to any of our regular classes I’m afraid.
W: I’m only interested in the new classes. So how much of a discount is there on these two new classes?
M: The same discount of 20% is being offered to everyone at the door on a “first come, first served” basis for the first month. It’s a shame you missed out on the general discount.
W: I see.
M: But you can get 25% off if you sign up in advance. Which of the two classes are you thinking about?
W: Well, I guess I am only really interested in hot yoga. Can you sign me up for the 10-week course on Thursday evenings?
M: Sure. Would you prefer to pay in advance?
W: No, I don’t like giving my card details over the phone anyway.
M: Okay, then. As you are already a member, the fee of the class will just be added to your monthly bill.
W: That’s perfect. Thanks for your help.
M: See you Thursday.

Q8. What do we learn about the woman from the conversation?
Q9. What is the gym center doing right now?
Q10. What does the man say is a pity for the woman?
Q11. Why is the woman unwilling to pay in advance?