长对话_2

Questions 12 to 15 are based on the conversation you have just heard.

12.

Why did the man call the woman?

He wanted to order some wooden furniture.

He had to change the furniture delivery time.

He had a problem with the furniture delivered.

He wanted the furniture store to give him a refund.

13.

What did the woman ask the man to do?

Send the furniture back to the store.

Describe the furniture he received.

Collect the furniture he ordered.

Buy another brand of furniture.

14.

What did the woman promise to do for the man?

Correct their mistake.

Improve their service.

Apologize to his wife.

Give the money back.

15.

What did the woman do at the end of the conversation?

She recommended a new style.

She offered some gift to the man.

She apologized to the man once more.

She checked all the items with the man.

CET4